Delivery Information

Your goods can be delivered to you – Here’s how it works….

Small packages and boxes

When using third party providers for delivery, Abbeys insist on parcel tracking and expect the courier to communicate directly with you via SMS or email to advise of your delivery status. Deliveries are collected from Abbeys on Tuesdays and Thursdays and should be delivered to most parts of Australia within 7 days.

Our rate includes the careful preparation and packing of your item to ensure it says safe during transit.  Please note that most couriers, including Australia Post, are currently experiencing significant delays nationwide.  Delivery will most likely take longer than you are used to – and may take up to 14 business days.  Thank you for your patience.


Furniture and large orders with multiple boxes

Your furniture and bulk items will be delivered by the Abbeys team or our engaged carriers. Abbeys deliveries can only be arranged for Mondays.  If you require a delivery on an alternate day, please contact one of our recommended couriers (listed below).


What about insurance?

It is the buyer’s responsibility to arrange insurance.

In order to keep your costs down, all parcels and boxes will be sent without insurance unless you let us know otherwise. Please tell us if you require insurance and we will quote and arrange this for you.


Can I arrange someone else to collect my goods for me?

Yes, Collection (also called “Click and Collect”) is strictly by appointment. Please call us to make arrangements or click here for more information.  Make sure the person collecting your goods is aware of our  pick-up process and can quote your buyer number on arrival.


Can I organise my own delivery?

Yes you can!  Here’s a list of our recommended couriers:

  • Local Delivery: Dougs Mini Movers:  0419 508 559 or view website at www.dougsminimover.com
  • Local Delivery: Pack & Send: 1300 668 000 or view website at www.packsend.com.au
  • Interstate Delivery:  Mullumbimby Reliable Removals (02) 6684 2198 or view website at https://mullumbimbyremovals.com.au
  • Piano Removals:  Honeyman Piano Transport 0428 319 787 or view website at www.honeymanpianotransport.com.au

Alternatively you can organise an Uber package service to collect your smaller consignments by downloading the Uber App.  Find out more about Uber packages here

Please note, we will safely pack items for an Uber delivery – this incurs a $15 handling and packing fee.  Contact us on 03 9898 2118 to organise your pick up time.


What if my goods are damaged?

Despite everyone’s best efforts, sometimes damage does occur. We do not accept responsibility for goods once they have left our care. However if damage does occur in transit, please call us within 24 hours of receipt and we’ll do our best to sort it for you.

Please call us for more information.


What will my delivery cost? We have fixed prices for local deliveries.  This includes the careful handling and packing of your item to ensure it reaches you safely.

When you win an item, you will be sent an email confirming your purchase and provided with a link to pay for your items.  It is at this stage you can request a postage / delivery quote to be added to your order, or simply call us to discuss your options. Please note that we can only deliver to your home on Mondays.  If you require an alternate day, please contact one of our recommended couriers above.

Deliveries within a 5km2 radius of Abbeys Auctions Burwood:
Up to 10 large items by truck (2 people): $135

Deliveries within a 10km2 radius of Abbeys Auctions Burwood:
Up to 10 large items by truck (2 people): $175

Deliveries within a 15km2 radius of Abbeys Auctions Burwood:
Up to 10 large items by truck (2 people): $235

Pricing for deliveries outside 15kms, non-standard deliveries & Insurance

POA for large loads, highly fragile items, extra-large or odd sized items, or delivery to regional Victoria and other parts of Australia.  We also ask that you advise us if your location has a requirement for our team to bring items up stairs or into a difficult location. (All prices are GST inclusive).

Prices include packing services, packaging materials and transport to your door, but do not include insurance. Please advise us if insurance is required and we will add this for you.

2 Distances are as calculated via Google Maps.


What if I live outside of Melbourne?

Call us for an estimate of delivery prices to your area, or use a handy postage calculator for parcels sent by Australia Post.

Pick-up (also called “click and collect”) by appointment

Here’s how it works…


  • Pay & Confirm

    Pay and confirm delivery arrangements using our Booking system or by calling 03 9898 2118 – 10 minute time windows are  allocated on Fridays 10am-4.30pm, Saturdays 9am – 3.30pm, Mondays 9am to 4.30pm and Tuesdays 9am to 4.30pm

  • Arrive on Time

    Arrive at Abbeys Burwood at your appointment time and click the URL on the text message that was sent to you by SocialQ.  Click the “I’ve arrived” button and make your way to the back of Abbeys Burwood (turn into Alexander Drive and follow the signs)

  • Prepared and Allocated

    We will prepare your goods ready for collection

  • You Load Your Purchases

    Our team will not be able to load your purchases into your vehicle during these restrictions, so bring a friend or family member if you need assistance.

     

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We’re looking forward to being able to offer you our usual full friendly assistance again in the future but for now this is the best way to keep us all safe.