Your goods will be delivered to you – Here’s how it works….
All deliveries will be contactless
To keep us all safe, deliveries will be made without the need for a signature acknowledgement. For most deliveries we will not be entering your premises. Goods will be left at the front of your home or apartment building. You will need to make arrangements to take your items inside. For parcel deliveries we will also assume an authority to leave them at your property.
Small packages and boxes
We recommend Sendle as a low cost option for parcel deliveries. Sendle offers a parcel tracking service and will communicate directly with you via SMS or email to advise of your delivery status. Deliveries are usually collected from Abbeys on the next business day and should be delivered to most parts of Australia within 7 days.
Furniture and large orders with multiple boxes
Your furniture and bulk items will be delivered by the Abbeys team or our engaged carriers. Delivery will usually occur in the week following the auction. Weekend deliveries can be arranged.
What about insurance?
It is the buyer’s responsibility to arrange insurance.
In order to keep your costs down, all parcels and boxes will be sent without insurance unless you let us know otherwise. Please tell us if you require insurance and we will quote and arrange this for you.
For smaller items we suggest Australia Post which has an insurance option. Insurance value will be based on auction value.
Can I arrange someone else to collect my goods for me?
Yes, Contactless Collection (also called “Click and collect”) is strictly by appointment. Please call us to make arrangements or click here for more information. Make sure the person collecting your goods is aware of our contactless pick-up process and can quote your buyer number on arrival.
What if my goods are damaged?
Despite everyone’s best efforts, sometimes damage does occur. We do not accept responsibility for goods once they have left our care. However if damage does occur in transit, please call us within 24 hours of receipt and we’ll do our best to sort it for you.
Please call us for more information.
What will my delivery cost? We have fixed prices for local deliveries during Stage 4 restrictions.
Parcel delivery within the Melbourne Metro area
Parcel by Sendle or Australia Post (up to book box size, max 25kg): $20
(please note if your purchase is deemed fragile we will suggest multiple smaller parcels)
Deliveries within a 10km2 radius of Abbeys Auctions Burwood:
Multiple boxes by courier van (1 person): $55
Up to 10 large items by truck (2 people): $110
Deliveries within a 20km2 radius of Abbeys Auctions Burwood:
Multiple boxes by courier van (1 person): $75
Up to 10 large items by truck (2 people): $165
Pricing for non-standard deliveries & Insurance
POA for large loads, highly fragile items, extra-large or odd sized items, or delivery to regional Victoria and other parts of Australia. (All prices are GST inclusive)
1 Prices include packing services, packaging materials and transport to your door, but do not include insurance. Please advise us if insurance is required and we will add this for you.
2 Distances are as calculated via Google Maps.
What if I live outside of Melbourne?
Call us for an estimate of delivery prices to your area, or use these handy postage calculators for parcels sent by Australia Post or Sendle Couriers.
Contactless Pick-up (also called “click and collect”) by appointment
Here’s how it works…
Pay & Confirm
Pay and confirm delivery arrangements using our Booking system or by calling 03 9898 2118 – 10 minute time windows are allocated on Fridays 10am-4.30pm, Saturdays 9am – 3.30pm, Mondays 9am to 4.30. (Extended days of Tuesday 9am – 4.30 and Wednesday 9am- 4.30 apply for COVID Lockdown periods)
Arrive on Time
Arrive at Abbeys Burwood at your appointment time and click the URL on the text message that was sent to you by SocialQ. Click the “I’ve arrived” button and make your way to the back of Abbeys Burwood (turn into Alexander Drive and follow the signs)
Prepared and Allocated
We will prepare your goods ready for collection
You Load Your Purchases
Our team will not be able to load your purchases into your vehicle during these restrictions, so bring a friend or family member if you need assistance.
We’re looking forward to being able to offer you our usual full friendly assistance again in the future but for now this is the best way to keep us all safe.